Reference

How We Handle Your Account Information

We collect and protect the details you share when you open your account, deposit through bKash, Nagad or Rocket, and play our slots and live tables. This policy explains what we gather, how we use it, and the choices you have around your information.

Account securityPayment data protectionContact preferencesData access rightsRetention limits
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7d77 How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around the reality that you're sharing payment details for bKash, Nagad and Rocket alongside your mobile number and game preferences. Each piece of information serves a clear purpose—transaction verification, fraud prevention, or lobby personalization—and we keep it only as long as we need it.

Encryption & Storage

Your payment credentials and account password travel over encrypted connections, and we store sensitive data in secured environments. We do not keep your bKash, Nagad or Rocket PIN or OTP codes—those stay between you and your wallet provider.

Cookie & Session Tracking

We use session cookies to keep you logged in when you switch between the sportsbook, slots and live tables. Tracking cookies help us understand which games you open most often so we can surface them faster on your next visit.

Marketing & Notifications

If you opt in during registration, we send occasional messages about new slot releases or sportsbook markets. You can turn off promotional notifications in your account settings without affecting essential updates like withdrawal confirmations or security alerts.

Data Retention & Deletion

We keep transaction records for the period required by payment processors and local regulations in Bangladesh or your eligible region. Once that window closes, we archive or delete the data. You can request early deletion by contacting support with your registered mobile number.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, update your contact preferences, or ask us to delete your account data, our support channels are open. We handle privacy requests the same way we handle wallet questions—directly and without delay.

Live Chat Open the chat window in your account dashboard or the footer on any page. Privacy inquiries go to our data team, and you'll get a reply during the same session or within a few hours if the queue is busy.
Email Support Send your data request or privacy question to our support email listed in the account help section. Include your registered mobile number so we can verify your identity and respond with the details you need.
Account Settings Navigate to the privacy tab inside your account panel to review what information we store, toggle marketing preferences, or download your account history as a file you can keep for your own records.

Privacy Policy Questions

We collect your mobile number, payment details for bKash, Nagad or Rocket, and device information to verify your identity, process deposits and withdrawals, and secure your session when you play slots or live tables.

We share transaction details only with the payment processors that handle your bKash, Nagad and Rocket transfers, and with regulators if required by local law in Bangladesh or your eligible region. We do not sell your data to advertisers or third parties.

Navigate to the privacy section in your account settings to download a report of your stored data, or contact support through live chat or email with your registered mobile number to request a detailed summary.

Yes. Contact our support team via live chat or email, verify your identity with your registered mobile number, and request account closure. We will delete your data once any pending transactions clear and retention periods expire.

We use session cookies to keep you logged in and tracking cookies to remember which games you play most often. You can disable non-essential cookies in your browser, though some lobby features may not work as smoothly.

We retain payment logs for the period required by bKash, Nagad and Rocket processors and local regulations in Bangladesh or your eligible region, typically a few years. After that window closes, we archive or delete the records automatically.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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